Satisfaction scores are just the beginning.
Reveal the Full Story Behind Customer Satisfaction
CSATs and NPS surveys are everywhere — but what good are they if you don’t know why someone gave a low score? Opini.ai transforms routine customer satisfaction surveys into intelligent conversations. Our AI helps you understand not just what customers feel, but what’s driving those feelings, so you can act with precision — not assumptions.
Don’t just ask how — ask why
Instead of stopping at “How satisfied were you?”, Opini.ai follows up on lukewarm or extreme scores with dynamic, personalized questions that uncover the reasoning behind each response.
Detect early warning signs
A vague “It was fine” could signal deeper issues. Our AI is trained to sense friction points even when customers don’t express them clearly, so you can respond before churn happens.
Empower silent customers to speak up
Not everyone’s a talker. But with our conversational approach, even your quietest users feel safe and engaged enough to leave meaningful feedback — no pressure, just flow.
Transform scattered feedback into action plans
From hundreds of open-text responses, Opini.ai distills key sentiments, tracks satisfaction over time, and highlights areas needing improvement — giving teams a clear roadmap, not a data dump.