Onboarding surveys that catch friction before it becomes churn
AI-guided surveys talk to new users like real people — clarifying confusing steps, probing unclear feedback and surfacing the blockers you'd never see in a rating.
Where users drop, and why they never told you.
Every step of onboarding leaks users. A star rating tells you the leak exists. An AI-led follow-up tells you the plumbing.
Opini triggers a conversation the moment a user churns, activates or lingers — not a week later, when the memory is already gone.
Sign-up complete
Capture the expectation before the product shapes it.
Setup abandoned
Fire on drop-off — was it confusion, cost or context-switch?
First aha-moment
'What convinced you it would work?' — messaging gold.
End of week one
Quiet check-in on the whole journey — highest quality qual.
Week-two silence
A conversational nudge beats a re-engagement email 3-to-1.
Week-four review
Retention landmark — segment by cohort and prove what moved.
Drop-off is the question. The transcript is the answer.
See where users leak, then read the interviews from the users who left. Opini pairs the numbers with the "why" — in the respondent's own words.
Fix week one. Keep week four.
Turn onboarding drop-off into a solved problem.