Question types & logic
The Questionnaire builder is the same for every project — it doesn't matter whether you picked Survey or AI Agent. What differs is which types you lean on: a Survey typically stays closed-ended, an AI Agent guide leans on open text with probing turned on. Both live in the same editor, question by question.
The five question types
Info
A display-only block — intro text, instructions, a thank-you screen. Nothing to answer, just something to read before moving on.
Single
Pick one option from a list. The classic single-select question.
Multi
Pick any number of options. Supports Exclusive options (like 'None of the above') that clear the rest of the selection.
Open
Free text. The respondent types their own answer instead of picking from a list.
Grid
A matrix of the same question asked across several rows or columns — each cell can itself be Single, Multi or Open.
Answer option rules
Any answer option on a Single, Multi or Grid question can carry one of these flags:
Selecting this option screens the respondent out and ends the session — the standard way to build a screener.
On a Multi question, selecting this option clears every other selection — for options like "None of the above".
Adds a free-text field alongside the option, for "please specify" answers.
Static, AI Probe & AI Answered
Every question — regardless of its type — also has a second setting that controls how the AI engages with it:
Asked exactly as written. No AI involvement — the default for most Survey questions.
The agent can follow up live based on the response — this is what makes a question conversational, on any question type.
Computed from the conversation instead of asked directly — the AI infers the answer rather than putting the question to the respondent.
Skip & display logic
Each question has its own Conditions: pick an earlier question, an operator, and a value. Closed questions compare against a selected option (EQUALS / NOT EQUAL); open-ended questions can also match on text (CONTAINS). Chain conditions with AND / OR, and nest groups for more complex rules — the question only shows once its conditions are met.
Preview as you build
"View Survey" opens a live test link at any point while you're building, so you can click through the questionnaire exactly as a respondent would. For AI Probe questions specifically, the AI Sandbox lets you test how the agent actually follows up before you publish anything.
Next up
- Customising Look & Feel→
- Writing a discussion guideComing soon
- Coding open-ended responsesComing soon